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PRICES

All of our prices are quoted in pounds sterling and are inclusive of V.A.T. at the current rate.

 

PAYMENT

At The New England Shop we accept all major debit/credit cards through our secure payment processing partners PayPal. A PayPal account is not necessary to make a purchase. No card details are held by us or by our website. Please note that we are unable to send out an order until payment has been received and cleared.

 

CANCELLATIONS

An order cancellation may be made at any time prior to your order being processed. Please be aware that most orders are usually processed on the same day that they are made. Please notify us via email should you wish to cancel your order, quoting your reference number, name and address. Please note this does not apply to any bespoke 'made to measure' items.

 

POSTAGE AND PACKAGING CHARGES

Our current postage and packaging charges are as follows:

UK Mainland = £5.00 per order.

 

INTERNATIONAL ORDERS

If you live outside the UK or would like to place an order for delivery outside of the UK, please contact us via email with details and we will get back to you with a shipping cost.

 

DELIVERY

Orders are normally dispatched within one or two working days of the order being placed. For large orders a delivery courier may be used. Some deliveries may therefore require a signature upon arrival. In the event of you being unavailable to receive your order, a card will be put through your door with instructions of what to do next. Please be aware that the Royal Mail will only hold undelivered items for one week before returning them to us. The same applies to most couriers. Proof of postage will be retained for each dispatch. Please note that bespoke 'made to measure' items may take up to 14 working days before dispatch.  

 

NON DELIVERED GOODS

We reserve the right to charge for re-delivery if the package was not collected or if a re-delivery was not arranged by you on receipt of a card from the Royal Mail or courier. We reserve the right to ask you to wait 14 working days before we re-dispatch the order to you. We cannot be held responsible for problems incurred by inaccurate delivery information being supplied.

 

RETURNS

If for any reason you are unhappy with your item(s), you may return it to The New England Shop within seven days of your original purchase date and we will provide a full refund (less the £5.00 postage charge). All goods must be returned in the same excellent condition as sent out and must include all original packaging. You will be required to pay for the return postage and packaging unless the goods are deemed faulty. You must let us know you are returning an item before you send the item back. Once we have received your returned item(s) you will be given a refund via the payment method of your original purchase. Please note this does not apply to any bespoke 'made to measure' items. All items should be returned to the following address - The New England Shop, Foremark, 2 Circus Grove, Polebrook, Peterborough, Cambridgeshire, England. PE8 5LE.

 

PRIVACY

When you make a purchase we need to collect certain information to enable us to fulfil your order. We do not sell, rent or otherwise distribute this information to any third parties for any purpose.

 

CHANGES TO THE TERMS AND CONDITIONS

The New England Shop reserves the right to modify these terms and conditions at any time without prior notice.

 

None of the above affects your statutory rights as a consumer.

 

All images and contents of this site are copyright of The New England Shop 2017.

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